Privacy Policy

This policy explains what information One Vein Clinic (“we”, “us”) collects through this website, how we use it, and the choices you have. It covers the website only. Your medical records are protected by HIPAA and are covered by our separate HIPAA Notice of Privacy Practices.

The short version

• We collect the details you type into our forms (like your name, phone, and email) so we can contact you about an appointment.
• Our website uses cookies and similar tools from Google and Meta (Facebook) to measure visits and our advertising.
• We do not sell your personal information.
• We only send text messages if you opt in, and you can reply STOP at any time.
• Questions? Call 904-990-0777 or email ovc@oneveinclinic.com.

1. Information we collect

Information you give us

When you fill out a form, book a consultation, call, email, or text us, we may collect:

• Your name, phone number, and email address
• Your insurance provider
• Anything you write in a message or comment field
• Your preferences for how we contact you, including text message consent

Please do not include detailed medical information in website forms. A short note about why you’d like an appointment is fine. We’ll go over your health history privately by phone or at your visit.

Information collected automatically

When you visit the site, we and our service providers automatically collect some technical information, such as:

• Your IP address, browser, and device type
• The pages you view, how long you stay, and the website or ad that brought you here
• Cookie identifiers and similar online identifiers

2. How we use your information

• To respond to you, schedule appointments, and check insurance
• To send appointment reminders and service updates (including texts, if you opted in)
• To keep the website working, secure, and free of spam
• To understand how people use the site so we can improve it
• To measure and improve our advertising
• To meet legal requirements

3. Cookies, analytics, and advertising tools

Cookies are small files stored by your browser. We use them, along with similar technologies like pixels and tags, through these services:

• Google (Google Tag Manager, Google Analytics, and Google Ads): to understand site traffic and measure our ads.
• Meta / Facebook (Meta Pixel and Conversions API): to measure our Facebook and Instagram ads, including when someone submits a form on our site.
• Wistia: to play videos on our pages.
• Google Maps: to show our office location.
• Cloudflare Turnstile: to protect our forms from spam and bots.

These companies may collect information about your visit and handle it under their own privacy policies.

Your choices:

• Block or delete cookies in your browser settings. Some parts of the site may not work as well.
• Manage Google ad personalization at adssettings.google.com and opt out of Google Analytics with the Google Analytics opt-out add-on.
• Manage Meta ad preferences in your Facebook ad settings.
• Opt out of interest-based ads from many companies at optout.aboutads.info.

4. When we share information

We do not sell or rent your personal information. We share it only:

• With service providers who help us run the website, forms, email, phone, text messaging, and scheduling. They may use it only to provide services to us.
• With the analytics and advertising partners listed above, as described in Section 3
• When required by law, or to protect the rights, safety, or property of our patients, staff, or others
• As part of a merger, sale, or transfer of our practice, under the same protections

Once you become a patient, your health information is handled under our HIPAA Notice of Privacy Practices.

5. Text messages (SMS)

If you opt in, we may text you about appointments, reminders, follow-up care, and responses to your questions. We send marketing or promotional texts only if you have separately agreed to receive them.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.
• Consent to receive texts is not a condition of receiving care.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service providers. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See our Terms and Conditions for full text messaging terms.

6. How we protect your information

Our website uses encryption (HTTPS) and we take reasonable steps to protect your information. No website or internet transmission is ever 100% secure, so please avoid sending sensitive medical details through website forms or regular email.

7. How long we keep information

We keep website and contact information only as long as we need it for the purposes above, or as long as the law requires. Medical records are kept as required by Florida and federal law.

8. Children

This website is not meant for children under 13, and we do not knowingly collect their information online. A parent or guardian should contact us on behalf of a minor.

9. Your rights and requests

You can ask us to:

• Tell you what personal information we have from the website
• Correct or delete it
• Stop sending you marketing emails or texts

Depending on where you live, you may have additional privacy rights under state law. To make a request, contact us using the details below. We may need to verify your identity, and we’ll respond within the time the law requires. For access to your medical records, see our HIPAA Notice of Privacy Practices.

10. Links to other websites

Our site may link to other websites, such as insurance companies or social media. We are not responsible for their content or privacy practices, so please review their policies.

11. Changes to this policy

We may update this policy from time to time. The “Last Updated” date at the top shows when it last changed. Significant changes will be posted on this page.

12. Contact us

One Vein Clinic
206 Ashourian Ave, Suite 213
St. Augustine, FL 32092
Phone: 904-990-0777
Email: ovc@oneveinclinic.com